Frequently Asked Questions
Will I be able to do the tour if I don't know the city?
Of course you will! The tours have been built for locals and tourists with the aim of seeing the City for the first time.
What if we get lost?
Not to worry, send the text “clue” to the number provided and we will spell out exactly where you need to go.
What should we bring?
A pair of good quality walking shoes and a camera to record the adventure.
How long do the tours take?
Anywhere from 1 to 4 hours. You can explore the Halifax at your own pace or play to win.
Is the tour difficult?
Each tour's difficulty is set for its audience. But overall it’s a nice challenge.
How can I pay?
We currently accept PayPal as our main method of payment. Let us know if you would like to pay a different way!
How long is the pass valid for?
We know the weather can be changeable on the East Coast, so you can join us any time within 30 days of booking.
Can I buy the tour as a gift?
You certainly can, just make sure to forward the information to the team taking the tour.
Can I host a corporate event?
Yes, we offer special tours for corporate events. Please send us an email letting us know how many people are coming.
Is the price in Canadian Dollars?
Will my phone work?
Every phone capable of SMS messaging will work.
How long does it take for a text reply?
The reply should come within five minutes. Please don't text again until you have received a reply or you might receive a time penalty!
How much will it cost to send/receive the texts?
Texts will be charged at your provider's standard rate.
I purchased a tour but now want a refund, what should I do?
Our full refund policy can be found here.